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General context:

Launching TIMONE Plan

Problem that may occur:

Performing a downgrade of TIMONE System and using more up to date clients, may cause the clients display a grey window. This is due to the client preferences which need to be downgraded, as well.

Affected versions:

previous versions to 8.2.0

Resolved from version:

Starting from version 8.2.0 an advanced management of the client preferences which solves such problems has been introduced.

Workaround applicable:

On MAC OS X < 10.9, delete the folder PLAN_PRESETS (positioned in the home of the user) and the files it.tellnet.tiller.plist and it.tellnet.gem.plist (located in the user Library/Preferences).

TIMONE System - User Manuals > TIMONE System clients not starting up > unnamed.png

Starting with MAC OS X 10.9 (Mavericks) was implemented a caching mechanism of preferences which prevents the deletion of the plist files; in order to overcome this drawback it is necessary to execute the following Terminal commands. Please make sure the TIMONE System clients are not running before executing the commands below:

$ defaults delete it.tellnet.timone

$ defaults delete it.tellnet.gemma

After the execution of the commands it's possible to delete the plist files and then run a TIMONE System client which will create the default preferences.