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General context: 

Launching TIMONE PlanSystem clients

Problem that may occur:

As encountered by different users, it may happen that by performing Performing a downgrade of TIMONE System and starting later clients, these should be in error (usually having a screen completely gray) because the preferences of the later versions have been enriched with new data and are no longer compatibleusing more up to date clients, may cause the clients display a grey window. This is due to the client preferences which need to be downgraded, as well.

Affected versions:

previous versions to 8.2.0

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Starting from version 8.2.0 is provided an advanced management of the preferences that will avoid problems in downgrade, however this procedure remains valid for versions released until todayclient preferences which solves such problems has been introduced.

Workaround applicable:

On MAC OS X < 10.9 was sufficient to eliminate , delete the folder PLAN_PRESETS (positioned in the home of the user) and the files it.tellnet.tiller.plist and it.tellnet.gem.plist (positioned located in the user Library Folder/Preferences of the user home; there can be accessed from the Finder menu -> Go -> Library [the item appears if you hold down the Option key, see attached screenshot]).

Starting with MAC OS X 10.9 (Mavericks) was implemented a caching mechanism of preferences which negates prevents the cancellation deletion of the plist filefiles; in order to obviate overcome this drawback it is necessary to perform execute the following Terminal commands with clients and closed prior to deleting the plist file. Please make sure the TIMONE System clients are not running before executing the commands below:

Section
$ defaults delete it.tellnet.timone

$ defaults delete it.tellnet.gemma

Subsequent to After the execution of the commands you can proceed to the cancellation of the plist file and the start up of the client, which will restore the default preferenceit's possible to delete the plist files and then run a TIMONE System client which will create the default preferences.

 

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