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General context:
Launching TIMONE PlanSystem clients
Problem that may occur:
It may happen that by performing Performing a downgrade of TIMONE System and starting later clients, these should get in error (usually having a screen completely gray) because the preferences of the later versions have been enriched with new data and are no longer compatibleusing more up to date clients, may cause the clients display a grey window. This is due to the client preferences which need to be downgraded, as well.
Affected versions:
previous versions to 8.2.0
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Starting from version 8.2.0 an advanced management of the client preferences has been conceived that will avoid problems in case of downgrade, however this procedure remains valid for versions released until todaywhich solves such problems has been introduced.
On MAC OS X < 10.9 was sufficient to eliminate , delete the folder PLAN_PRESETS (positioned in the home of the user) and the files it.tellnet.tiller.plist and it.tellnet.gem.plist (positioned located in the user Library Folder/Preferences of the user home; access from the Finder menu -> Go -> Library [the item appears if you hold down the Option key, see attached screenshot]).
Starting with MAC OS X 10.9 (Mavericks) was implemented a caching mechanism of preferences which negates prevents the cancellation deletion of the plist filefiles; in order to overcome this drawback it is necessary to perform execute the following Terminal commands with clients closed prior to deleting the plist file. Please make sure the TIMONE System clients are not running before executing the commands below:
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$ defaults delete it.tellnet.timone $ defaults delete it.tellnet.gemma |
After the execution of the commands you can proceed to the cancellation of the plist file and the start up of the client, which will restore the default preferenceit's possible to delete the plist files and then run a TIMONE System client which will create the default preferences.
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